At Norton Smart Online, we value your trust and are committed to providing reliable, high-quality cybersecurity solutions. This Refund & Return Policy outlines the terms under which refunds, cancellations, or Return may be processed. By purchasing through our website, you agree to the terms outlined in this policy.

1. Digital Products & Services

As our offerings primarily consist of digital cybersecurity software and services, all purchases are generally considered final and non-refundable.

Refund requests may be reviewed and approved only under exceptional circumstances, including:

• Technical issues that prevent successful product activation despite valid attempts.
• Duplicate transactions resulting from a system or billing error.
• Incorrect product delivery caused by our internal error.

2. Refund Eligibility

To qualify for a refund, you must:

• Submit your request within 7 days of the purchase date.
• Provide verifiable proof of purchase (e.g., order number, invoice, or payment confirmation).
• Clearly explain the reason for requesting the refund.

Requests submitted after the 7-day window may not be accepted.

3. Non-Refundable Cases

Refunds will not be granted in the following situations:

• Change of mind after completing the purchase.
• Product incompatibility caused by incorrect system specifications provided by the customer.
• Unauthorized, fraudulent use, or misuse of the product or license.
• Services already delivered, including technical consultation, installation, or system security assessments.

4. Refund Process

To request a refund, please contact our support team at info@nortonsmartonline.com with all relevant details.

• Our team will review your submission and respond within 5–7 business days.
• Once approved, refunds will be issued to the original payment method within 7–14 business days, depending on your bank or payment provider.

5. Return (If Applicable)

As our services are delivered digitally, physical product Return are not applicable.

For bundled or third-party products, the respective vendor’s return and exchange policies may apply.

6. Cancellations

• Subscription-based services may be canceled at any time; however, the cancellation will take effect at the start of the next billing cycle.
• No partial or prorated refunds will be provided for unused portions of an active subscription period.

7. Third-Party Products

Some software licenses or cybersecurity tools may be sourced through authorized third-party vendors (e.g., antivirus providers). In such cases, their respective refund or return policies may apply alongside ours.

8. Contact Us

If you have any questions regarding this Refund & Return Policy or wish to submit a refund or cancellation request, please contact us at:

Email: info@nortonsmartonline.com